B2B Logistics & Handling Fee Policy

A clear overview of our shipping fees, additional charges, handling rules, and self-pickup procedures for sample orders and regular B2B orders.

Document Version: V1.1
Effective From: April 10, 2026
📦 Part 1: Courier Delivery
1. Shipping Fees by Weight
Shipping Method Below 2kg 2–5kg 5–20kg Above 20kg
Courier / Per Carton 99R 178R 278R Not applicable for current products
Note: If an order contains multiple cartons, shipping fees will be charged per carton.
2. Additional Charges
2.1 Handling Fee
  • 49R per order (covers up to 3 cartons)
  • +49R per additional carton beyond 3 cartons
The handling fee covers:
  • Packing and order verification time
  • Packaging material cost
  • Courier drop-off / dispatch labor cost
  • Business courier account management and reconciliation
  • Administrative cost for multiple small shipments
2.2 Bilister Oversize Fee
ZAR 100 per carton

Explanation: Each carton is oversized, so an extra ZAR 100 will be charged per carton. (Bilister cartons are classified as oversized by courier companies).

2.3 Fuel Surcharge
10% of the final shipping cost

Explanation: A fuel surcharge equal to 10% of the final shipping cost will be applied to each shipment. This surcharge is calculated based on the total courier shipping charge after the applicable shipping cost has been determined.

3. Estimated Delivery Time
  • Johannesburg area (JHB): 1–2 business days
  • Other Gauteng regions: 1–3 business days
  • Nationwide delivery: 2–5 business days
  • Outlying / Remote areas: 3–7 business days

These timeframes are general estimates. Final transit times depend on the courier.

4. Courier Important Notes
  • Shipping costs may change according to courier adjustments.
  • Final fees are based on actual weight or volumetric weight (whichever is higher).
  • All charges are in South African Rand (ZAR).
🏢 Part 2: Self-Pickup
1. Handling Fee Rules (Pickup)
Order Value Handling Fee
Below 10,000R 199R
10,000R and above FREE

Handling fee applies automatically based on the total order value.

2. Self-Pickup Policy

We support self-pickup or courier pickup (Uber / Bolt Courier only) with the following rules:

2.1 Pickup Appointment
  • Self-pickup must be scheduled at least one business day in advance.
  • Same-day pickup appointments are not supported.
  • Bookings made before 3:00 PM are eligible for next business day pickup.
  • Bookings made after 3:00 PM will be processed for pickup on the following business day.
  • Appointments can be arranged through your dedicated customer manager or directly with the CannBro warehouse.
2.2 Accepted Pickup Methods
  • ✔ Customer self-pickup
  • ✔ Uber Courier / Bolt Courier (booked by customer)
  • ❌ We do not accept unregistered third-party pickup drivers.
2.3 Pickup Address
📍 8 KOPJE ROAD
Warehouse WhatsApp: Scan to connect
WhatsApp QR Code
3. Pickup Important Notes
  • Uncollected pickup orders must be re-scheduled.
  • All charges are in South African Rand (ZAR).