B2B Logistics & Handling Fee Policy
A clear overview of our shipping fees, additional charges, handling rules, and self-pickup procedures for sample orders and regular B2B orders.
📦 Part 1: Courier Delivery
1. Shipping Fees by Weight
| Shipping Method | Below 2kg | 2–5kg | 5–20kg | Above 20kg |
|---|---|---|---|---|
| Courier / Per Carton | 99R | 178R | 278R | Not applicable for current products |
Note: If an order contains multiple cartons, shipping fees will be charged per carton.
2. Additional Charges
2.1 Handling Fee
- 49R per order (covers up to 3 cartons)
- +49R per additional carton beyond 3 cartons
The handling fee covers:
- Packing and order verification time
- Packaging material cost
- Courier drop-off / dispatch labor cost
- Business courier account management and reconciliation
- Administrative cost for multiple small shipments
2.2 Bilister Oversize Fee
ZAR 100 per carton
Explanation: Each carton is oversized, so an extra ZAR 100 will be charged per carton. (Bilister cartons are classified as oversized by courier companies).
3. Estimated Delivery Time
- Johannesburg area (JHB): 1–2 business days
- Other Gauteng regions: 1–3 business days
- Nationwide delivery: 2–5 business days
- Outlying / Remote areas: 3–7 business days
These timeframes are general estimates. Final transit times depend on the courier.
4. Courier Important Notes
- Shipping costs may change according to courier adjustments.
- Final fees are based on actual weight or volumetric weight (whichever is higher).
- All charges are in South African Rand (ZAR).
🏢 Part 2: Self-Pickup
1. Handling Fee Rules (Pickup)
| Order Value | Handling Fee |
|---|---|
| Below 10,000R | 199R |
| 10,000R and above | FREE |
Handling fee applies automatically based on the total order value.
2. Self-Pickup Policy
We support self-pickup or courier pickup (Uber / Bolt Courier only) with the following rules:
2.1 Pickup Appointment
- Self-pickup must be scheduled at least one business day in advance.
- Same-day pickup appointments are not supported.
- Bookings made before 3:00 PM are eligible for next business day pickup.
- Bookings made after 3:00 PM will be processed for pickup on the following business day.
- Appointments can be arranged through your dedicated customer manager or directly with the CannBro warehouse.
2.2 Accepted Pickup Methods
- ✔ Customer self-pickup
- ✔ Uber Courier / Bolt Courier (booked by customer)
- ❌ We do not accept unregistered third-party pickup drivers.
2.3 Pickup Address
Warehouse WhatsApp: Scan to connect
3. Pickup Important Notes
- Uncollected pickup orders must be re-scheduled.
- All charges are in South African Rand (ZAR).